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Frequently Asked Questions
Still have questions? We've got answers! We value transparency at Acela, so if you have further questions, don't hesitate to get in touch with our customer service team.
Please view our product pages for a list of specific ingredients.
Yes! All Acela products are non-toxic.
Acela offers both scented and unscented products. Scented products are enhanced using natural essential oils.
The only Acela product not free of preservatives is our Body Lotion. Due to the water found in the ingredient list, a preservative is required called Geogard ECT. Geogard ECT is a natural preservative widely used in non-toxic skincare across the industry.
We choose to list all four of the ingredients that make up Geogard ECT (Alcohol, Salicylic Acid, Glycerin, and Sorbic Acid) because we value honesty and transparency in our products.
For more information on Geogard ECT, visit their website.
We do not! Although a preservative, Geogard ECT, is found in our Body Lotion, Geogard ECT is a natural preservative. All Acela products are proudly free of synthetic and/or artificial ingredients.
Products expire 12 months after opening.
In a cool, dry place. Please note that if tallow products are exposed to excessive heat or cold, their consistency may change.
Nope! You can keep your Acela products in the same place you store your makeup and hair care products.
Smooth onto your skin and enjoy the benefits! Visit our product pages for specific usage instructions.
Whenever your skin needs a little extra love! You can never give your skin too much hydration. Check out our morning and night routine for when we love to apply our Acela products!
Absolutely! All Acela products are safe for your face and body–just try to avoid your eyes.
Yes! The natural ingredients in beef tallow are nutrient-dense and beneficial for skin that tends to need a little TLC from time to time.
Yes! Acela products are formulated to help all skin types show their glow!
Our products are 100% natural and free of toxins, making them safe for use on all skin types and ages. However, parental discretion is advised.
Our products are 100% natural and free of toxins, making them safe to use on all skin types of all ages. However, since there are conflicting opinions on the use of essential oils during pregnancy, please consult with your physician before using scented Acela products.
Please discontinue use of your products and consult a licensed physician.
Acela ships to the Continental U.S.
Please use the tracking link in your confirmation email to check when your products will arrive.
Not at this time.
We work quickly to fulfill orders. If your order has not been fulfilled, we will do our best to honor your request. If it has been filled, unfortunately, changes or cancellations cannot be made.
If you aren’t in love with your Acela products, please contact our customer service team at hello@acelaskincare.com to resolve the issue.
If your product arrives damaged, please contact customer service at hello@acelaskincare.com and we will be happy to work with you.
If your Acela package is lost in transit by the carrier, please contact our customer service email.
Our Signature Box is a bundle of our five signature products.
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